Return And Refund Policy

Last updated: September 1, 2026

At WHISPA, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund in accordance with the terms below.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the product must be unused, unopened, and returned in its original packaging.

2. Non-Returnable Products

For hygiene and health protection reasons, products that have been opened, used, or removed from their sealed packaging may not be eligible for return where applicable under law.

Products that are damaged due to improper use after delivery may also be excluded from return.

3. How to Request a Return

To request a return, please contact us at:

Email: huseinliev@gmail.com

Please include:

Your order number
Your full name
The reason for the return
Photos of the product, if the product arrived damaged or defective

We will provide you with the return instructions after reviewing your request.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue. If the problem is confirmed, we will offer an appropriate solution, such as a replacement or refund, in accordance with applicable law.

5. Refunds

Once your returned product has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, the money will be returned to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank or payment provider.

6. Shipping Costs

Where required by applicable law, eligible return-related shipping costs will be handled accordingly.

If a return is requested for reasons other than a defective, damaged, or incorrect product, the customer may be responsible for return shipping costs where permitted by applicable law.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at huseinliev@gmail.com

Orders that have already been shipped may not be cancellable and may need to be returned after delivery in accordance with this policy and applicable law.

8. Legal Rights

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

For customers protected by applicable consumer protection legislation, statutory cancellation, withdrawal, refund, and other consumer rights remain unaffected.

9. Contact

If you have any questions about returns or refunds, please contact us:

WHISPA
Email: huseinliev@gmail.com
Website: https://trywhispa.co/